Frequently Asked Questions
How long have you been in business?
We are a member of AHI Group. They are a membership organization with over 10 years of experience in the homecare business and 350 agencies listed with them. We recently opened an agency in the Wake county area.
How does your service work?
You call us or request information from our website and we’ll ask a few questions to learn more about you or your loved one. We will schedule a “couch visit” at your request. A “couch visit” is just a fun way of scheduling a first meeting with you and/or your loved ones so we get to know each other and talk. We don’t pressure you in any way. We simply want to know what your needs are so we can provide you information and answer any questions you may have.
Why is it a FREE service and what’s the catch?
No catch! We get paid a referral fee from the facility/service only after you choose to begin receiving services from the facility/service we referred you to. The facility pays us for referring you to them. If you don’t choose a service/facility we refer, we don’t get paid. We hope you will because we do extensive research on the facilities and try to match them based on your needs, but we understand it is entirely up to you and YOUR choice.
Do I have to pay money for being driven around to visit different facilities?
No, you never pay us for any services we offer. Driving you to the different facilities is part of the service we provide to help you choose the best facility for you.
Will you call us?
We follow the Telephone Consumer Protection Act. We contact you only at your request. We never harass you over the phone or through email.
Is my personal information safe?
We never share or broadcast your information with anyone. We value your privacy.
What are some ways to pay for Assisted Living?
Veterans Aid & Attendance, Long Term Care Insurance, Life Insurance, Private Pay, Reverse Mortgage/Heloc, Bridge Loan, and Medicaid Assistance.
Why should we choose you over the national placement agencies?
The national agencies are mainly focused on numbers, not people. Advisors/sales reps will strongly urge you to select a service because they are often pressured to meet a quota. They will only recommend contract facilities or services that pay the highest commission. Our company is patient-focused, not numbers-focused and our clients can attest to that. Also, we are a part of AHI-Group which has been a part of the senior care industry for 10 years. We are dedicated to providing you the care and services you deserve.
I saw a facility with a 4.5-star rating. Can I trust it?
Maybe. It depends on where you saw the rating. If you saw it on a large placement agency partnering site, the facilities that pay the placement agency the highest commission will receive the highest rating. If you perform a Google search for that particular facility, you might see that it has a 2-star rating and you’re able to read the review without filling out a contact form.
I clicked on a particular assisted living site because it said I could get pricing but it was locked. Why?
If it was through a large placement company; they want you to fill out contact information. Once you are asked about 50-60 questions then they will tell you the cost. Most of your local facilities will want to assess your needs before giving you a price.
I made the mistake of calling a national placement agency and they won’t stop calling. What do I do?
Tell them you aren’t interested and ask to be taken of the call list. If that doesn’t work, mention the Telephone Consumer Protection Act. National agencies will get a commission off your contact information, even though you didn’t do business with them. Once you make the initial contact with them they disperse your personal information to all of their partnering agencies in your area.
NOTE: There are other referral agencies that you can find on the internet that are called “placement agencies.” You give them your contact information and they will send that information to communities or homes that might generally meet criteria that you put on a form or give to an agent if you call them. If you do this search that company will become your “agent” and Crossroads Domestic Referral Agency will no longer be able to represent you, there can only be one representative or agent.
We ask you to tell us right away if you have gone on line to inquire about a place or filled in any forms from any other agency.
My parent needs care and I live in a different state. What are my options?
Call us! We can help. Don’t do a blind search. Let us be your eyes and ears. We know the places we recommend.
Why do you volunteer all this information?
We are a patient advocacy agency. It’s what we do!